Store Policies


SHIPPING

We ship out of Germany.
Shipping costs are as follows:

Germany:
0-5kg 8,00€

EU:
0-5kg 18€

Worldwide:
0-5kg 55€

NOTE FOR INTERNATIONAL CUSTOMERS

We are not responsible for any delays caused by customs and/or any fees incurred by customs. Check out this website to get an idea of what estimated customs fees in your country might look like: https://www.simplyduty.com/import-calculator/

 

REFUND POLICY

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

 

Return address:

Alsoufi Zeiss GbR // Bachstr. 17 // 35327 Ulrichstein // Germany

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello(at)hartmud.com


Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 50€, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.